Rocket IT Services Privacy Policy

Rocket IT Services Ltd (“Rocket IT Services”) provides a variety of web hosting products and related services to its customer base. It is our policy to respect and protect our customers’ privacy. This privacy policy begins applying to visitors and customers as soon as they visit our website for the first time. Rocket IT Services are registered with the Information Commissions Office (“ICO”), registration number ZA052774 as a Data Controller.

Website Visitors

Like most website operators, Rocket IT Services collects non-personally-identifying information of the sort that web browsers and servers typically make available, such as the browser type, language preference, referring site, and the date and time of each visitor request. Rocket IT Services’s purpose in collecting non-personally identifying information is to better understand how Rocket IT Services’s visitors use its website. From time to time, Rocket IT Services may release non-personally-identifying information in the aggregate. e.g., by publishing a report on trends in the usage of its website.

Gathering of Personally-Identifying Information

Certain visitors to Rocket IT Services ‘s website choose to interact Rocket IT Services in ways that require Rocket IT Services to gather personally-identifying information. The amount and type of information that Rocket IT Services gathers depends on the nature of the interaction. For example, we ask visitors who choose to signup for our newsletter for their name and email address. Those who engage in transactions with Rocket IT Services, usually by purchasing web hosting services or registering a domain name, for example, are asked to provide additional information, including as necessary the personal and financial information required to process those transactions. In each case, Rocket IT Services collects such information only insofar as is necessary or appropriate to fulfil the purpose of the visitor’s interaction with Rocket IT Services. Rocket IT Services does not disclose personally-identifying information other than as described below. And visitors can always refuse to supply personally-identifying information, with the caveat that it may prevent them from engaging in certain website-related activities, including from becoming a customer of Rocket IT Services.

In some cases, Rocket IT Services will ask website visitors wishing to become customers of Rocket IT Services to provide additional information beyond what was requested in the signup form. This information is requested to verify the customer’s identity and to reduce the likelihood of fraud, which is common in the web hosting industry in which Rocket IT Services operates. Customers not wishing to provide such information as requested may not be permitted to become customers of Rocket IT Services.

Aggregated Statistics

Rocket IT Services may collect statistics about the behaviour of visitors to its websites and its customers. For instance, Rocket IT Services may publish the number of emails sent per month or the total number of installations of a certain software package. Rocket IT Services may display this information publicly or provide it to others. However, Rocket IT Services does not disclose personally-identifying information other than as described below.

Protection of Certain Personally-Identifying Information

Rocket IT Services discloses potentially personally-identifying and personally-identifying information only to those of its employees, contractors and affiliated organisations that (i) need to know that information in order to process it on Rocket IT Services’s behalf or to provide services available to Rocket IT Services’s customers, and (ii) that have agreed not to disclose it to others. Some of those employees, contractors and affiliated organisations may be located outside of your home country; by using Rocket IT Services’s products and services, you consent to the transfer of such information to them. Rocket IT Services will not rent or sell potentially personally-identifying and personally-identifying information to anyone. Other than to its employees, contractors and affiliated organisations, as described above, Rocket IT Services discloses potentially personally-identifying and personally-identifying information only in response to a subpoena, court order or other governmental request.

If you are a customer of Rocket IT Services and have supplied your email address, Rocket IT Services may occasionally send you an email to tell you about new products or services, solicit your feedback, inform you of an outage or interruption in service, or just keep you up to date with what’s going on with Rocket IT Services and our products and services. We primarily use our blog, forums, Twitter account, and similar presences to communicate this type of information, so we expect to keep this type of email to a minimum. If you send us a request (for example via a support email or through our billing system), we reserve the right to publish it (with personally identifiable information removed as necessary) in order to help us clarify or respond to your request or to help us support other customers. Rocket IT Services takes all measures reasonably necessary to protect against the unauthorised access, use, alteration or destruction of potentially personally-identifying and personally-identifying information.

Cookies

A cookie is a string of information that a website stores on a visitor’s computer, and that the visitor’s browser provides to the website each time the visitor returns. Rocket IT Services uses cookies to help Rocket IT Services identify and track visitors, their usage of Rocket IT Services’s website, and their website access preferences. Rocket IT Services visitors who do not wish to have cookies placed on their computers should set their browsers to refuse cookies before using Rocket IT Services’s website or using its products or services, with the drawback that certain features of Rocket IT Services’s websites, products, and services may not function properly without the aid of cookies.

Privacy Policy Changes

Although most changes are likely to be minor, Rocket IT Services may change its Privacy Policy from time to time, with or without notice, and in Rocket IT Services’s sole discretion. Rocket IT Services will post changes to its Privacy Policy directly on this page and encourages visitors to regularly check this page for any changes to this Privacy Policy. Your continued use of Rocket IT Services’s products and services after any change in this Privacy Policy will constitute your acceptance of such change.

Not found what you are looking for?  Questions? Contact Us